Description of the Property
The Hamptons Collection is an exclusive luxury villa located at Calle Tanausu 110, Puerto Calero, Lanzarote. The property offers private accommodation for a maximum of 6 guests on a full villa rental basis.
Villa Features:
The reservation shall be considered confirmed upon receipt of a 30% deposit of the total amount. The remaining 70% must be paid 30 days before the check-in date. In case of bookings made less than 30 days in advance, the full amount must be paid to confirm the reservation.
Bank transfers and major electronic payment methods are accepted. Bank details will be provided at the time of reservation confirmation.
Check-out time: 11:00 AM
Entry will be made via a security keybox with code. Access details will be provided 48 hours before arrival.
The minimum required stay may vary depending on the season and will be indicated when checking availability.
Cancellation conditions will depend on the selected rate:
Standard Rate:
Promotional or Non-Refundable Rates:
In case of failure to appear on the check-in date or making an early departure, a charge of 100% of the total amount of the booked stay will apply.
Green Concepts Canarias reserves the right to cancel a confirmed reservation only in exceptional circumstances (force majeure, serious problems with the property). In such case, a full refund of all amounts paid will be offered or, if the guest prefers, an alternative date will be proposed.
To ensure the experience of all guests and optimal maintenance of the property, the following rules are established:
Non-compliance with these rules may result in immediate termination of the reservation without right to refund.
A security deposit will be required and will be specified at the time of booking. This deposit will be charged to the guest’s credit card before check-in as a temporary, fully refundable payment. After departure, our team will inspect the property within 24 hours. Once it has been verified that the property is in the same condition as when delivered, the deposit will be refunded immediately. The refund will appear on your credit card within 5-10 business days, depending on your bank’s processing time.
The following items will be deducted from the security deposit, if applicable:
The reservation price includes final cleaning of the villa. For stays longer than 7 days, an intermediate cleaning service will be provided at no additional cost.
Guests are expected to maintain the property in reasonable condition during their stay. Additional cleaning services, linen changes, or private chef services can be arranged in advance for an additional fee.
Green Concepts Canarias is not responsible for:
Guests are strongly advised to purchase travel insurance covering cancellations, trip interruptions, and civil liability. Guests are responsible for any damage caused to the property during their stay and agree to report any incident immediately.
Additional services must be requested at least 72 hours in advance.
Requests to modify dates or other reservation details are subject to availability and may incur additional charges.
To request any modifications, the guest must contact: booking@thehamptonslanzarote.com
Acceptance of modifications is not guaranteed and will be subject to the cancellation conditions in effect at the time of the request.
Green Concepts Canarias shall not be liable for non-performance of its obligations when such non-performance is due to causes of force majeure, including but not limited to natural disasters, pandemics, wars, strikes, acts of terrorism, or any other unforeseeable and inevitable circumstance.
In case of force majeure preventing the stay, a mutually agreed alternative solution shall be sought.
Personal data provided by guests shall be processed in accordance with GDPR and LOPDGDD, as detailed in the website’s Privacy Policy and Legal Notice.
Data will be used exclusively for reservation management, communications related to the service, and improvement of the guest experience.
For any complaints related to services provided, the guest must contact Green Concepts Canarias through:
Email: info@thehamptonslanzarote.com
For bookings and enquiries: English/Spanish: Alina Chircu Constantin – +34 659 776 176
German/Deutsch: Johanna-Sophie Hoffmann – +44 7502 224 078
Green Concepts Canarias undertakes to respond to all complaints within a maximum of 7 business days.
These Terms and Conditions are governed by Spanish law. For the resolution of any dispute, the parties expressly submit to the Courts and Tribunals of Las Palmas de Gran Canaria, expressly waiving any other jurisdiction that might correspond to them.
By making a reservation at The Hamptons, the guest declares to have read, understood, and fully accepted these Terms and Conditions, as well as the Legal Notice and Privacy Policy of the website.
Last Updated: February 2026 – © Green Concepts Canarias, S.L. 2026. All rights reserved.
